Steps of Performance Measurement: overview (PDF)* | work plan | plans | instrument development | data collection | data analysis | reporting

• Common Methods (PDF)*
• Instrument Development Checklist and Sample (PDF)
• Instrument Development Packet (PDF)

Instruments are the documents used for measuring performance. They are the tools used to measure the services of your program and to collect information needed to determine your outputs and outcomes. There is no all-purpose tool; special tools are needed for particular tasks. The more specific the instrument is to your measurement task, the more likely you will achieve a high quality result.

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