This guide was developed to support the work and increase the effectiveness of supervisors involved in any kind of community service activities. It has been specifically revised for the National Senior Service Corps. The guide was drawn from three major sources of information: a comprehensive needs assessment; views of national service supervisors who participated in Supervisory Skills Workshops; and literature of specialists in the fields of supervision, management, and community participation.

The Guide includes information on the following supervisory roles:

• Communicator: Active listening; providing feedback; conflict management
• Advisor: Problem solving; coaching members; helping volunteers build commitment
• Planner and Manager: Planning work; setting priorities/delegating tasks; managing time; planning/managing meetings

The Guide is available in sections in PDF format for download. You will need the free Adobe Acrobat Reader software to view and print these documents.

Download the Guide:

• Cover/Front Matter (PDF)
• Chapter 1 (PDF): The Supervisor as Communicator
• Chapter 2 (PDF): The Supervisor as Advisor
• Chapter 3 (PDF): The Supervisor as Planner and Manager
• Appendix A (PDF): Bibliography; Suggested Reading List; Resources from NCPC

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