Discusses the importance of language in promoting respectful relationships. Emphasizes that the words and language a person uses are a reflection of their belief system, upon which they base their actions. Viewers will gain new insight into their inner beliefs and increase awareness of words used regarding people with disabilities. Gives examples of insensitive language, "Universal Language" alternatives, and strategies to master "Universal Language." DVD format. 46 minutes. See also Skills of Courtesy - Quality of Interaction (V3477).